ISO 20000-1

ISO 20000-1 Certification for IT Service Management (ITSM)

Why ISO 20000-1 Certification for IT Service Management (ITSM)?
The ISO 20000 Series of IT Service Certification is a set of standards that includes a certification standard, a vocabulary standard, and guiding standards.

ISO 20000 provides a solid basis for ISO 20000-1 IT Service Management Certification implementation and success.

The ISO 20000 Standard is divided into two sections. First, ISO 20000-1 (Part 1) lays out the organisational criteria for an IT Service Management (ITSM) system, and then ISO 20000-2 (Part 2) lays out best practises for implementing an IT Service Management (ITSM) system based on the prior requirements.
ISO 20000-1:2005 IT Service Management follows the same structure as ISO 9001, but unlike ISO 9001, it does not enable any of the standards to be excluded. If certain processes are or could be conducted by others, the organisation must demonstrate control over them.


Given the small number of companies that are aware of the ISO 20000 Series of Standards, your organisation / company has an opportunity to set itself apart from those that have not taken advantage of the opportunity to implement a disciplined IT Management System (ITSM) that enables continuous improvement.

Many IT service firms have obtained ISO 9001 certification but have yet to reap the benefits of a standard that is tailored to their requirements.

Your organization’s dedication to Service Management Principles is demonstrated by ISO 20000-1 IT Service Management Certification.
• Many ISO 20000 standards serve as valuable tools and resources for fostering quality-driven management practises.
• The ISO 20000-1 Service Management System encourages IT service providers to obtain annual certification that is both instructive and useful.
• IT service companies who have received ISO 20000-1 certification have a competitive advantage in the market.
• Customer audits can be avoided with ISO 20000-1 certification.

Document Required For ISO Certification

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